Business Phone Service
Communication is the key to success
Work from Anywhere
DYL Office View is a real-time switchboard that increases visibility on all active calls within your organization. This browser based-software works in tandem with desktop phones. Handle and direct calls with drag drop transfer to anyone, any destination, anywhere.Explore
DYL's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Personalize your messaging and save time by using templates, send to large groups of contacts and manage your MMS communications from any device and access your full message history.Explore
Monitor, Barge & Whisper
Allows managers to monitor & barge into calls or whisper to staff when necessary.
Voicemail to Email
Configure settings to receive voicemail messages via text and/or email.
Business SMS and MMS
Unlimited texting for communication with prospects and clients.
Unlimited storage allows users to record every inbound and outbound call.
Smart Caller ID
Tailor caller IDs to mimic local area codes of prospects being called.
Local & Toll-Free Numbers
Local and toll-free area codes to establish local or broad presence.
Allow up to 30 people to join virtual conferences with designated numbers.
Web Chat Software
Instant sharing of information simplifies team collaboration.
Customize hold settings with voicemail prompts, music or marketing messages.
Personalize greetings with custom audio, messages or music.
Port company's existing numbers into DYL's all-in-one system.
Send and receive faxes online, anywhere, any time.
Instant Lead Response Texts
Increase conversion by instantly connecting to potential customers.
Bulk Text Messaging
Personalize messaging and manage SMS communications from any device.
Schedule Text Messages
Schedule future text messages to be delivered to customers.
Automated Text Messaging
Automated responder gives contacts access to product or service information.
Group Text Messaging
Communicate with customers regardless of where they are in the process.
Remind customers of appointments and updates via contact management feature.
Call Management & Routing
Greets callers and then immediately routes them to the department or employee requested.
Users can see who is on the phone at all times, in multiple locations, via the dashboard.
Expand phone systems with an infinite number of user extensions available.
Create virtual departments to automate distribution of incoming calls, ensuring every call is picked up.
Customize virtual waiting rooms so callers will hear on-hold music, company messages or marketing information.
Do Not Disturb
Keep calls from ringing through and automatically forward them to voicemail.
Direct incoming calls to different numbers, extensions or voicemails, based on the day and time received.
Route calls to any number to receive calls anywhere.
Caller ID Routing
Send incoming calls to the appropriate department or employee based on the caller ID.
Dial by Extension
Rapidly dial fellow staff members no matter where they're located.
Find Me/Follow Me
Enable incoming calls to be received on different phones at different locations.
Drag & Drop
Drag-and-drop functionality to transfer calls between departments.
Call Parking Lot
Ability to park calls, enabling other employees to answer when ready.
Allow agents to speak with each other about the call before being transferred.
Switch gears quickly by instantly transfer inbound calls to voicemail.
Lets customers reach agents even when they're on another call.
Send calls to any number inside or outside of the office.
Active Call Switch
Give users the ability to switch between active calls on their device.
Easily add up to three more people to calls in progress.
Integrations & Devices
Specific to Allstate team members, eAgent assimilates with DYL's system to instantly populate the screen with caller informatione.
DYL integrates with eCMS, the exclusive software for Farmers' agents, giving reps access to policyholder contact data for all inbound calls.
Positioned for independent insurance agencies, AMS360 merges with DYL's platform to automatically to display contact information.
DYL seamlessly integrates with softphones.
Integrate with DYL's system via Grandstream IP voice system.
Connect Yealink Enterprise HD IP phones with DYL's full suite of features.
Cisco's IP phones perfectly merge with DYL's VoIP software.
DYL also integrates with Polycom's VoIP phone system.
Reports & Analytics
Call Activity Dashboard
Display real-time calling statistics, broken down by result group or call result, for each campaign and each user.
DYL tools help supervisors plan, monitor & control every important company metric.
Custom Call Tagging
Customize published numbers with specific tags to easily identify origin of incoming calls.
Phone Number View
View and track all customers calling into specific phone numbers.
Call Detail Records
Call records detail information on every inbound and outbound call.
Track and manage phone leads in order to increase sales and revenue.
I have been using DYL for nearly a year now. The system is one of the best I have ever seen. The web based tool is a breeze to use and the customer support is top notch.
- Jessie N, Insurance Agent
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